Job Description
Join the vibrant hospitality scene in Memphis as an Entry-Level Guest Services Agent at Memphis Grand Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of the city's entertainment district. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning property.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and valet services
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in transactions
- Team player with customer-first mentality