Job Description
Join our award-winning team at the Grand Hotel Columbus as an Entry-Level Guest Services Agent! This is your perfect launchpad into a dynamic hospitality career where you'll master guest relations, reservations, and hotel operations while gaining transferable skills for future growth. We provide comprehensive training, a supportive team environment, and opportunities for advancement.
Why Work With Us?
- Comprehensive paid training program
- Employee discounts on hotel stays and dining
- Health benefits for full-time employees
- Career advancement opportunities
- Modern, downtown location
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries via phone, email, and in-personMaintain accurate reservation records and billing information
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash handling procedures
- Resolve guest complaints promptly and professionally
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency
- Positive attitude and teamwork-oriented mindset
- Must be able to stand for extended periods
- Valid Ohio driver's license (if required for errands)