Job Description
Join our award-winning team at the Grand Minneapolis Hotel, where hospitality meets innovation! We're seeking passionate Guest Services Associates to create unforgettable experiences for our discerning guests. This is your launchpad into a thriving hospitality career with growth opportunities into management and specialized roles. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Minneapolis location. Why join us?
- Industry-leading training programs
- Employee discounts on hotel stays and dining
- Health, dental, and vision insurance
- 401(k) with company match
- Advancement pathways to supervisory positions
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Contribute to a positive team environment through collaboration
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency and ability to learn software systems
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
- Ability to stand for extended periods and lift up to 25 lbs