Job Description
Join our award-winning team at the prestigious Grandview Hotel in Charlotte's vibrant uptown district! We're seeking passionate individuals to kickstart their hospitality careers in our fast-paced, luxury environment. As a Guest Services Associate, you'll be the face of our brand, creating memorable experiences for business and leisure travelers from around the world. Enjoy competitive benefits, comprehensive training, and clear pathways to advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling initiatives for premium rooms and amenities
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer proficiency with point-of-sale systems
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Attention to detail and organizational skills
- Positive attitude and teamwork mindset
- Previous customer service experience a plus