Job Description
Join our award-winning team at Grand Hotel Indianapolis and launch your hospitality career! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences in a luxury downtown setting. No prior experience required – we provide comprehensive training to develop your skills in customer service, operations, and hotel management. Enjoy competitive pay, benefits, and growth opportunities in one of Indianapolis' premier hospitality destinations. Perfect for career changers, recent graduates, or anyone passionate about creating memorable stays.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Manage room status updates and coordinate with housekeeping for seamless operations
- Handle guest complaints with empathy and escalate to management when necessary
- Process payments and maintain accurate financial records
- Collaborate with concierge and dining teams to enhance guest experiences
- Uphold brand standards through cleanliness and professional appearance
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn property management systems
- Customer service mindset with problem-solving abilities
- Attention to detail and organizational skills
- No prior hotel experience necessary – training provided
- Must be authorized to work in the United States