Job Description
Join our award-winning hospitality team at Grand Bay Hotel Group! We're seeking passionate Guest Services Associates to create memorable experiences for our guests in the heart of Tampa. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment.
Responsibilities
- Deliver exceptional front desk services including check-in/check-out processes
- Manage guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance departments
- Process reservations and manage room assignments
- Assist with luggage and guest transportation needs
- Maintain accurate guest records and billing information
- Uphold strict cleanliness and safety standards
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer service mindset
- Ability to work evenings, weekends, and holidays
- Valid Florida driver's license (for valet/shuttle duties)
- No experience necessary – training provided