Job Description
Join our award-winning luxury hotel in the heart of downtown Atlanta as a Guest Services Manager. Lead our front desk team to deliver exceptional hospitality experiences while driving operational excellence. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in one of Atlanta's most iconic landmarks.
Responsibilities
- Oversee front desk operations including check-in/check-out processes and room assignments
- Train and mentor guest services staff on service standards and conflict resolution
- Manage VIP guest experiences and special request fulfillment
- Monitor daily revenue metrics and implement upselling strategies
- Coordinate with housekeeping and maintenance teams for seamless guest satisfaction
- Handle escalated guest concerns with professionalism and discretion
- Conduct daily team briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience in luxury properties
- Proven leadership skills with staff training and development background
- Advanced knowledge of Opera PMS and hotel management systems
- Exceptional communication and conflict resolution abilities
- Strong problem-solving skills under pressure
- Valid Georgia Food Service Manager certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays