Job Description
Join our iconic luxury hotel in the heart of downtown Chicago as a Guest Services Manager. The Peninsula Chicago offers an unparalleled work environment where you'll lead our front desk team to deliver exceptional guest experiences. This full-time role includes competitive benefits, career development opportunities, and the chance to work with world-class hospitality professionals in one of America's most vibrant cities.
Responsibilities
- Supervise and train front desk staff to ensure seamless check-in/check-out processes
- Resolve guest inquiries and complaints with professionalism and efficiency
- Manage room inventory and coordinate with housekeeping and maintenance departments
- Handle VIP guest requests and personalize experiences for high-profile clientele
- Monitor front desk operations and implement service improvement initiatives
- Collaborate with revenue management to optimize occupancy and rates
- Conduct daily briefings and staff scheduling
Qualifications
- Minimum 3 years luxury hotel front desk management experience
- Proven leadership skills with ability to mentor and develop teams
- Exceptional communication and problem-solving abilities
- Proficiency in Opera PMS and hotel management systems
- Strong knowledge of Chicago tourism and local attractions
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Illinois driver's license and clean driving record
- Fluency in English; additional languages preferred