Job Description
Join our luxury boutique hotel in the heart of downtown Dallas as a Guest Services Manager! We're seeking a hospitality leader to orchestrate exceptional guest experiences while driving operational excellence. This role offers competitive compensation, comprehensive benefits, and career growth within a premier hotel group. If you thrive in fast-paced environments and are passionate about creating memorable stays, apply today!
Responsibilities
- Lead front desk operations, check-in/check-out procedures, and VIP guest services
- Train and mentor 10+ guest service agents on brand standards and service excellence
- Resolve complex guest complaints with empathy and proactive solutions
- Collaborate with housekeeping, concierge, and F&B teams for seamless service delivery
- Analyze guest feedback trends to implement service improvement initiatives
- Manage room inventory and optimize occupancy rates through strategic upselling
- Ensure compliance with safety protocols and ADA accessibility standards
Qualifications
- 5+ years in luxury hotel guest services management
- Proven leadership experience with team training and performance metrics
- Advanced knowledge of Opera PMS and hospitality technology systems
- Exceptional conflict resolution and crisis management skills
- Bachelor's degree in Hospitality Management or equivalent experience
- Texas Food Handler Certification preferred
- Strong analytical abilities with revenue management software (e.g., IDeaS)
- Fluent in English; Spanish proficiency highly valued