Job Description
Join our award-winning luxury beachfront resort in San Diego's vibrant Gaslamp Quarter! Pacific Sands Resort & Spa is seeking an exceptional Guest Services Manager to lead our front desk operations and create unforgettable guest experiences. This role offers a competitive salary, premium benefits, and opportunities for career growth in one of America's top hospitality destinations.
Responsibilities
- Oversee all front desk operations including check-in/check-out, room assignments, and guest inquiries
- Train and mentor 10+ guest service associates on service excellence standards
- Resolve guest complaints with empathy and proactive solutions
- Collaborate with housekeeping, concierge, and F&B teams for seamless service
- Manage VIP guest experiences and special event coordination
- Monitor daily occupancy reports and optimize staffing levels
- Implement new guest service initiatives based on feedback analytics
Qualifications
- 5+ years in hotel guest services with 2+ years in supervisory role
- Proven expertise in Opera/PMS and hotel management systems
- Exceptional conflict resolution and multi-tasking abilities
- Valid California Food Handler's Card (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued
- Strong knowledge of San Diego tourism landscape
- Ability to work flexible shifts including weekends/holidays
- BS in Hospitality Management or equivalent experience