Job Description
Join our award-winning downtown Minneapolis luxury hotel as Guest Services Manager! Lead our front desk team to deliver unforgettable guest experiences while driving operational excellence. This pivotal role combines exceptional hospitality leadership with strategic problem-solving in a dynamic urban setting. Enjoy competitive benefits, career growth opportunities, and the chance to be part of Minneapolis' premier hospitality destination.
Responsibilities
- Train and supervise front desk staff to ensure premium service standards
- Resolve complex guest inquiries and elevate satisfaction scores
- Optimize check-in/check-out procedures using Opera PMS system
- Coordinate VIP arrivals and special event accommodations
- Analyze operational metrics to improve service efficiency
- Implement brand standards across all guest touchpoints
- Collaborate with housekeeping and F&B departments
Qualifications
- 5+ years hotel experience with 2+ in leadership roles
- Proficiency in Opera PMS and hospitality tech stacks
- Exceptional conflict resolution and communication skills
- Valid Minnesota Food Manager certification preferred
- Fluency in English; Spanish a plus
- Ability to work flexible shifts including nights/weekends
- Proven track record in guest satisfaction metrics
- Strong analytical and problem-solving abilities