Job Description
Join our award-winning team at the prestigious Riverfront Plaza Hotel in downtown Jacksonville! We're seeking passionate individuals to kickstart their hospitality career with us. As a Guest Services Representative, you'll be the first point of contact for our discerning guests, delivering exceptional service while enjoying competitive pay, flexible scheduling, and comprehensive benefits including health insurance and 401k matching.
Our commitment to employee growth means you'll receive hands-on training in industry-leading systems and opportunities for advancement into supervisory roles. Experience the vibrant culture of Jacksonville's riverfront while building a fulfilling career in luxury hospitality.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain accurate reservation records
- Assist with luggage and guest transportation needs
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexible availability including nights/weekends
- Professional appearance and positive attitude
- Must pass background check