Job Description
Join our award-winning downtown Philadelphia hotel as a Guest Services Representative! This entry-level role is perfect for hospitality enthusiasts eager to launch their career in luxury service. You'll be the first point of contact for our international guests, delivering exceptional experiences that define Philadelphia's vibrant hospitality scene. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our renowned hotel group.
Responsibilities
- Provide warm, efficient check-in/check-out services using hotel management systems
- Handle guest inquiries with professionalism and problem-solving skills
- Manage reservations and room assignments accurately
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards in cleanliness and presentation of lobby areas
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic proficiency with hotel management software (training provided)
- Attention to detail and accuracy in transactions
- Positive attitude and passion for hospitality excellence
- Must be authorized to work in the United States