Job Description
Launch your hospitality career at Portland's premier downtown destination! Grand City Hotel Portland is seeking passionate Guest Services Representatives to deliver exceptional guest experiences. This entry-level role offers comprehensive training and growth opportunities within our luxury hotel chain. Join our vibrant team and become part of Portland's thriving hospitality scene while developing valuable customer service and operational skills.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservation inquiries and room assignments
- Handle guest requests and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive guest interactions
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Basic knowledge of Portland area attractions
- Must be authorized to work in the US