Job Description
Join our award-winning team at Grand Hotel Wichita and launch your hospitality career! We're seeking enthusiastic Guest Services Representatives to deliver exceptional guest experiences in our luxury downtown property. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your smile makes a difference.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate reservation records
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Positive attitude and team player mentality