Job Description
Join our award-winning team as an Entry-Level Guest Services Representative at the Grand Hotel Indianapolis! No experience is needed – we provide comprehensive training for motivated individuals passionate about hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain. Located in the vibrant downtown district, you'll be at the heart of Indianapolis's tourism scene while gaining valuable transferable skills in customer service, communication, and problem-solving.
Responsibilities
- Check in/out guests efficiently with our hotel management system
- Answer phone calls and respond to guest inquiries with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Assist with concierge services and local recommendations
- Resolve guest concerns promptly to ensure positive experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing, email, MS Office)
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and customer service mindset
- No prior experience required – training provided