Job Description
Join our award-winning team at the Milwaukee Grand Hotel, where hospitality excellence meets vibrant city energy! We're seeking passionate Guest Services Representatives to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to luxury service while working in Milwaukee's premier downtown location. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment where every day brings new opportunities to shine.
Why Work With Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Employee discounts on hotel stays and dining
- Tuition assistance programs
- Recognition programs for exceptional performance
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precisionResolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) for all transactions
- Process payments and maintain accurate financial records
- Act as local Milwaukee ambassador for guest recommendations
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Proficiency in property management systems (Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Wisconsin driver's license preferred
- High school diploma or equivalent required
- Knowledge of Milwaukee attractions and services
- Professional appearance and demeanor