Job Description
Join our award-winning team at Grand Hotel Georgia and launch your hospitality career! We're seeking enthusiastic Guest Services Representatives to create unforgettable experiences for our guests. No prior experience required – we provide comprehensive training and career development opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in one of Illinois' premier destinations.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Willingness to learn new systems and procedures