Job Description
Join our award-winning team at Grand Plaza Hotel as a Guest Services Representative! We're seeking enthusiastic individuals with no prior experience to become the first point of contact for our valued guests. Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of downtown Sacramento. If you're passionate about hospitality and eager to grow in the industry, we want to meet you!
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and respond to inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with professionalism and empathy
- Operate hotel management systems efficiently
- Conduct room inspections to ensure quality standards
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening