Job Description
Join our award-winning hospitality team at Sunset Ridge Hotel & Resort! We're seeking enthusiastic Guest Services Representatives to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your career in the thriving El Paso hospitality industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Address guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Collaborate with cross-functional departments to ensure seamless operations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods and lift up to 25 lbs
- No prior experience required – training provided
- Must be authorized to work in the United States