Job Description
Join our award-winning downtown Milwaukee hotel team as a Guest Services Representative! No hospitality experience required – we provide comprehensive training for motivated individuals who thrive in fast-paced environments. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality chain. Perfect for career changers, recent graduates, or anyone seeking a dynamic role in Milwaukee's vibrant tourism industry.
Responsibilities
- Deliver exceptional guest service at the front desk including check-ins, check-outs, and reservation management
- Handle guest inquiries via phone, email, and in-person with professionalism and efficiency
- Process payments, manage billing discrepancies, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Upsell hotel amenities and services to enhance guest experiences and revenue
- Maintain cleanliness and organization of the front desk area
- Assist with basic administrative tasks such as filing and report generation
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn property management systems
- Positive attitude and problem-solving mindset
- Reliability and punctuality with consistent attendance
- Team player with collaborative spirit
- No prior experience required – training provided!