Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking passionate individuals to kickstart their careers in luxury hospitality. No prior experience needed – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of San Jose's downtown district.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage reservation systems and address guest inquiries with professionalism
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Handle billing inquiries and resolve guest concerns promptly
- Maintain accurate records of guest preferences and special requests
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with reservation systems
- Problem-solving mindset and attention to detail
- Positive attitude and team player mentality
- Must be authorized to work in the United States