Job Description
Join Washington DC's premier luxury hotel and launch your hospitality career! No experience required – we provide comprehensive training to transform your passion for service into professional excellence. As a Hospitality Associate, you'll be the first point of contact for our international guests, creating unforgettable moments in the heart of the nation's capital. Enjoy competitive benefits, career advancement opportunities, and a vibrant team environment where your growth is our priority.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures
- Manage reservations and room assignments with precision using our property management system
- Handle guest inquiries via phone, email, and in-person with professionalism and warmth
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Participate in ongoing training to master hotel systems and service protocols
Qualifications
- High school diploma or equivalent required; college students welcome
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and composure under pressure
- Proficiency with basic computer systems (training provided)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with genuine desire to help others
- Ability to stand for extended periods and lift up to 25 lbs
- No prior experience necessary – passion for service is our priority