Job Description
Join our award-winning team at Grand Raleigh Hotel and kickstart your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of North Carolina's capital. As a Hospitality Associate, you'll be the face of our luxury property, creating memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement within our growing portfolio.
Responsibilities
- Provide exceptional guest service at the front desk, including check-in/out procedures and concierge assistance
- Manage reservation systems and maintain accurate guest records
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and manage cash handling procedures
- Uphold brand standards through cleanliness and professional appearance
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer proficiency with reservation systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Must pass background check and drug screening