Job Description
Join our award-winning team at the Grand Milwaukee Hotel and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown landmark. As an entry-level Hospitality Associate, you'll work in a dynamic environment with comprehensive training and growth opportunities. Enjoy competitive pay, employee benefits, and the chance to build lasting relationships with guests from around the world.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and dining teams
- Uphold brand standards for cleanliness and presentation
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with basic computer systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and team player mentality
- Ability to stand for extended periods
- Valid Wisconsin driver's license (if required for errands)