Job Description
Join our award-winning team at Grand Hotel Raleigh and kickstart your hospitality career! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences in our vibrant downtown location. No prior experience is required – we provide comprehensive training and career advancement opportunities. Perfect for students, career changers, or anyone passionate about service excellence. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Raleigh's thriving tourism district.
Responsibilities
- Deliver warm, professional guest check-in/check-out services
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Assist with luggage handling and valet services
- Collaborate with housekeeping and maintenance teams
- Process payments and manage daily cash transactions
- Uphold stringent cleanliness and safety standards
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Zero hospitality experience required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible hours including weekends/holidays
- Basic computer proficiency (reservation systems training provided)
- Positive attitude with service-oriented mindset
- Must pass background check and drug screening