Job Description
Join our award-winning team at Grand Plaza Hotel and launch your career in luxury hospitality! We're seeking passionate Hospitality Associates to deliver exceptional guest experiences in the heart of Philadelphia. No prior experience required – we provide comprehensive training for motivated individuals eager to grow in the travel industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global hotel group.
Responsibilities
- Provide warm, efficient check-in/check-out services to hotel guests
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process reservations and maintain accurate guest information systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with basic concierge services and local area recommendations
- Uphold brand standards in cleanliness and safety protocols
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Excellent verbal communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Proficient with basic computer systems and reservation software
- Positive attitude and solution-oriented mindset
- Must be authorized to work in the United States
- Valid Pennsylvania driver's license (if required for errands)