Job Description
Join our award-winning team at Grand Plaza Hotels Phoenix! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences across our vibrant downtown location. Perfect for students, career changers, or those seeking flexible schedules, this role offers rapid growth opportunities in the heart of Arizona's hospitality scene. Enjoy competitive pay, complimentary meals, and industry-leading training while working alongside passionate professionals. Shift work includes evenings, weekends, and holidays with consistent 8-hour shifts.
Responsibilities
- Deliver personalized guest service at front desk, concierge, and valet stations
- Process check-ins/check-outs using hotel management systems
- Manage room inventory and coordinate housekeeping requests
- Resolve guest inquiries and concerns with professionalism
- Collaborate with cross-departmental teams for seamless operations
- Maintain cleanliness and safety standards in public areas
- Upsell hotel amenities and special promotions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Availability to work flexible shifts (evenings, weekends, holidays)
- Basic computer literacy and POS system familiarity
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods
- Must pass background check and drug screening
- Arizona hospitality certification a plus