Job Description
Join our award-winning team at the Grand Hospitality Group in downtown Houston! We're seeking a dynamic Front Desk Agent to create memorable guest experiences while managing check-in/check-out procedures, reservations, and concierge services. This role is perfect for hospitality professionals who thrive in fast-paced environments and possess exceptional communication skills. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-in/out processes with accuracy and professionalism
- Handle reservation inquiries and modifications using Opera/PMS systems
- Resolve guest complaints and service issues with empathy and urgency
- Coordinate with housekeeping and maintenance departments for room readiness
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive city knowledge
- Collaborate with team members to ensure seamless operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas Food Handler's certification preferred
- Fluent English; Spanish proficiency highly desirable
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel revenue management principles