Job Description
Join our award-winning team at Grand Pacific Hotel Seattle, where luxury meets Pacific Northwest charm! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional check-in/out experiences with personalized service
- Manage reservations, room assignments, and billing systems
- Resolve guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and loyalty program benefits
- Maintain accurate guest records and security protocols
- Support concierge services for local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Washington State Food Handler's Card
- Flexible availability including nights/weekends/holidays
- Knowledge of Seattle attractions and transportation