Job Description
Launch your career in luxury hospitality with Grand Hospitality Group! We're seeking enthusiastic entry-level Front Desk Agents to create unforgettable guest experiences at our premier Atlanta location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations management, and operational excellence. Join our award-winning team where growth opportunities and a supportive culture await.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest requests using PMS software
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping, maintenance, and valet departments
- Execute upselling strategies for hotel amenities and services
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Suite, PMS systems)
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in documentation