Job Description
Join the award-winning Grand Palace Hotel SF in the heart of Union Square! We're seeking a dynamic Hospitality Manager to elevate our guest experience while leading our dedicated team. This role combines operational excellence with creative guest engagement in one of America's most vibrant cities. Enjoy competitive benefits, career growth opportunities, and the chance to shape luxury hospitality in San Francisco.
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and guest services
- Train and mentor staff on exceptional service standards and emergency protocols
- Resolve guest inquiries and complaints with personalized solutions
- Collaborate with marketing team to develop promotional events and packages
- Monitor occupancy rates and optimize revenue management strategies
- Ensure compliance with health/safety regulations and brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
Qualifications
- 5+ years in luxury hotel management with 2+ leadership experience
- Proven track record in guest satisfaction metrics and revenue growth
- Expert knowledge of Opera or similar hotel management systems
- Strong conflict resolution and crisis management abilities
- Valid California Food Handler and Alcohol Service certification
- Bachelor's degree in Hospitality Management or related field preferred
- Fluency in English; Spanish or Mandarin highly valued