Job Description
Join our award-winning luxury hotel in the heart of Pennsylvania! At Grand Plaza Hotel & Resort, we're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive compensation, comprehensive benefits, and career growth opportunities in the vibrant Philadelphia hospitality scene.
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction metrics
- Coordinate with housekeeping, maintenance, and food service departments
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain strict confidentiality regarding guest information
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Pennsylvania Food Handler's certification (preferred)
- Strong attention to detail and organizational abilities
- Professional appearance and positive demeanor
- High school diploma or equivalent required