Job Description
Join our dynamic team at Grand Hotel Oakland and become the heart of our overnight operations! We're seeking dedicated Night Shift Hotel Agents to deliver exceptional guest experiences during evening hours. This full-time role offers competitive pay, comprehensive benefits, and a supportive environment where your hospitality skills shine. Enjoy a vibrant work culture in Oakland's bustling downtown, with opportunities for growth and advancement within our premier hotel chain.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Respond to guest inquiries and resolve issues promptly using problem-solving expertise
- Monitor security systems and ensure property safety throughout the night shift
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Prepare end-of-night reports and update reservation systems
- Handle emergency situations calmly and professionally
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- Basic knowledge of hotel management systems (PMS)
- Valid California driver's license (for airport runs)
- Flexibility to work weekends and holidays
- Proficient in English; bilingual Spanish a plus
- High school diploma or equivalent required