Job Description
Start your hospitality career with one of San Diego's premier hotel brands! Pacific Gateway Hotels is seeking energetic individuals to join our team as Hotel Associates. No prior experience needed – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and growth opportunities within our award-winning portfolio of properties.
As a Hotel Associate, you'll be the first point of contact for our guests, ensuring memorable experiences while working in a dynamic, team-oriented environment. We value personality and work ethic over experience, making this perfect for career changers, recent graduates, or anyone seeking a fresh start in the service industry.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout guest stays
- Manage front desk operations including reservations, billing inquiries, and room assignments
- Coordinate with housekeeping and maintenance teams for seamless guest experiences
- Process payments and operate property management systems
- Address guest concerns promptly and professionally
- Maintain cleanliness and organization of public areas
- Assist with valet services and luggage handling
Qualifications
- No hospitality experience required – full training provided
- Outstanding communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency
- Strong attention to detail and problem-solving abilities
- Must be reliable, punctual, and guest-focused
- Ability to stand/walk for extended periods
- Valid work authorization required