Job Description
Start your hospitality career with Grand Plaza Hotels! We're seeking enthusiastic Hotel Front Desk Agents to join our Columbus, Ohio team. No experience required—comprehensive training provided! As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and guest inquiries. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment.
Our ideal candidates are passionate about service, tech-savvy, and ready to learn. Whether you're a recent graduate or career changer, this is your gateway to the hotel industry. Join us to build skills, meet new people, and make a difference every day!
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and room assignments while maintaining accurate records
- Address guest inquiries and resolve issues with exceptional service
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle cash transactions and maintain accurate financial records
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling as needed
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs