Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of downtown. No prior hotel experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, benefits, and career growth in a luxury hospitality environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Respond to guest inquiries with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and customer service mindset
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- No experience required – training provided