Job Description
Join our award-winning team at Grand Hospitality Group as a Hotel Front Desk Agent in vibrant San Jose! No prior experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a dynamic luxury environment. Perfect for career changers or recent graduates passionate about exceptional guest experiences.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservation systems and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced setting
- Positive attitude and customer-first mindset
- Reliable transportation and punctuality
- No hospitality experience necessary – training provided!