Job Description
Join our award-winning team at the Grand Hospitality Group, where we deliver exceptional guest experiences in the heart of Orlando's vibrant tourism district. We're seeking passionate Front Desk Agents to be the first point of contact for our international clientele, offering immediate weekly pay and a supportive career path in luxury hospitality.
As a cornerstone of our operations, you'll embody our brand's commitment to excellence while enjoying competitive benefits, including health insurance and performance bonuses. Our Orlando location provides unmatched access to world-class attractions and career advancement opportunities.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate cash handling procedures
- Train new staff on front desk protocols and brand standards
- Execute upselling strategies for room upgrades and premium services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Orlando tourism attractions and services
- Spanish language fluency highly desirable