Job Description
Join Austin's premier hospitality destination where luxury meets Southern charm! We're seeking charismatic Hotel Front Desk Agents to create unforgettable experiences for our discerning guests. Our downtown boutique hotel offers a vibrant work culture, competitive compensation, and growth opportunities in the heart of Texas' capital. If you're passionate about exceptional service and thrive in dynamic environments, apply today to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and optimize room inventory for maximum occupancy
- Handle guest inquiries with professionalism and local expertise
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (Opera, etc.)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexibility to work nights, weekends, and holidays
- Texas Food Handler certification preferred
- Valid driver's license required