Job Description
Join Denver's premier luxury hospitality destination at the Grand Plaza Denver! We're seeking passionate individuals to deliver exceptional guest experiences at our award-winning downtown property. As a Front Desk Agent, you'll be the welcoming face of our hotel, ensuring seamless check-ins, personalized service, and memorable stays for international and domestic travelers. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in the heart of the Rockies.
Responsibilities
- Manage guest check-in/out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using service excellence protocols
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage financial transactions accurately
- Operate property management systems (Opera/PMS)
- Upsell hotel amenities and special packages
- Maintain detailed guest preference records for personalized service
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado hospitality alcohol certification (or willingness to obtain)
- Strong attention to detail and multitasking ability
- Basic math and cash handling skills
- Fluency in English; Spanish proficiency highly valued