Job Description
Join our award-winning team at Grand Ocean Hotel in Long Beach! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant coastal city. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today and become part of Long Beach's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments efficiently using hotel software
- Resolve guest inquiries and concerns promptly with creative solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Contribute to a positive team culture through collaboration and communication
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Strong multitasking abilities and problem-solving skills
- Excellent communication and interpersonal skills
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Long Beach attractions and local area
- High school diploma or equivalent; hospitality certification preferred