Job Description
Join the vibrant hospitality team at Grand Hotel Wichita! We're seeking energetic individuals to kickstart their careers in our luxurious downtown property. As a Front Desk Agent, you'll be the first point of contact for our diverse guests, delivering exceptional service during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain. No experience required – we provide comprehensive training!
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform nightly audits and report generation
- Upsell room upgrades and hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving abilities
- Attention to detail and accuracy in transactions
- Team player with positive attitude
- Must be available to work weekends and holidays