Job Description
Join Harbor View Hotel's dynamic team in downtown Baltimore! We're urgently seeking passionate individuals to deliver exceptional guest experiences at our award-winning waterfront property. As a premier hospitality destination, we offer competitive benefits, career growth opportunities, and a vibrant work environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to start your journey with us!
Responsibilities
- Deliver outstanding customer service to all hotel guests
- Manage front desk operations including check-in/out and reservations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Uphold cleanliness and safety standards in all public areas
- Collaborate with management to implement operational improvements
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with reservation systems
- High school diploma or equivalent required
- Valid Maryland driver's license (if required for shuttle duties)
- Ability to stand/walk for extended periods
- Team player with attention to detail