Job Description
Welcome to Sunset Beach Resorts & Hotel Management, where we create unforgettable guest experiences. We are currently seeking a motivated and friendly Entry-Level Hotel Front Desk Agent to join our dynamic team in beautiful Miami, Florida.
We specialize in providing exceptional service in both Florida and Texas locations. Whether you are looking to start your career in hospitality or take the next step in your professional journey, this is the perfect opportunity for you.
As a Front Desk Agent, you will be the face of our hotel. You will manage reservations, assist guests with inquiries, and ensure a smooth check-in and check-out process. We offer comprehensive training for all entry-level candidates to help you succeed.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Handle guest check-ins and check-outs efficiently using our property management system.
- Answer and direct incoming phone calls and emails promptly.
- Process payments and manage daily cash reconciliation.
- Assist guests with local recommendations, transportation, and special requests.
- Resolve guest complaints or issues in a calm and professional manner.
- Maintain a clean and organized front desk area.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but we provide training for entry-level candidates.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency with computers and basic software applications.
- A friendly attitude and a genuine passion for hospitality.