Job Description
Are you a people person looking to kickstart your career in the hospitality industry? The Grand Indianapolis Hotel & Suites is seeking enthusiastic and dedicated Entry-Level Hotel Front Desk Agents to join our dynamic team.
We pride ourselves on providing exceptional guest experiences, and we are looking for individuals who share our passion for service excellence. Even if you have no prior hospitality experience, we provide comprehensive training to help you succeed in this rewarding role.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor.
- Assist with check-in and check-out processes efficiently and accurately.
- Answer phone calls and respond to guest inquiries regarding hotel services and local attractions.
- Handle guest complaints or issues with patience and escalate when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and manage reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- No prior experience required; we train motivated candidates.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and a friendly attitude.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Basic computer literacy and typing skills.