Job Description
Are you looking to kickstart a rewarding career in the hospitality industry? The Grand Phoenix Hotel is currently seeking enthusiastic and professional individuals to join our front-of-house team. We pride ourselves on delivering exceptional guest experiences and are looking for entry-level talent to help us maintain our high standards.
As a key member of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a dynamic work environment with opportunities for growth, competitive pay, and comprehensive benefits for full-time employees.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, check them in/out efficiently, and provide detailed information about local Phoenix attractions, dining, and services.
- Operations Management: Handle daily front desk operations, including answering phones, managing reservations, and processing payments accurately.
- Shift Coordination: Adaptability to work various shifts, including weekends, nights, and holidays to ensure 24/7 coverage.
- Problem Solving: Address guest inquiries and resolve any issues or complaints professionally to ensure guest satisfaction.
- Security & Safety: Adhere to hotel security protocols, conduct key control procedures, and maintain the cleanliness and safety of the lobby area.
- Upselling: Promote hotel amenities and special packages to maximize revenue opportunities.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior hotel experience required; we provide comprehensive training for entry-level candidates.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer proficiency and comfort with POS systems and reservation software.
- Availability: Must be available for shift work, including early mornings and late nights.
- Physical Demands: Ability to stand for extended periods and lift moderate loads (up to 20 lbs).