Job Description
Join our award-winning team at Grand Hospitality Group in vibrant San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown luxury hotel. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. This full-time position requires flexibility with day, evening, and weekend shifts to serve our diverse clientele.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, reservations, and room assignments
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Execute upselling opportunities for hotel services
- Maintain security protocols for guest safety
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Fluency in English; Spanish highly valued
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required