Job Description
Join the vibrant hospitality team at Grand Plaza Houston! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our downtown landmark hotel. No experience required – we provide comprehensive training for career-focused candidates who thrive in fast-paced environments. Enjoy competitive pay, benefits, and growth opportunities within our award-winning hotel chain.
Responsibilities
- Handle guest check-in/check-out processes efficiently
- Manage reservations and room assignments via hotel systems
- Respond to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and presentation
- Assist with luggage and guest transportation needs
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service mindset with problem-solving abilities
- Valid Texas driver's license (preferred)
- Must pass background check and drug screening