Job Description
Join our award-winning team at Grand Plaza Hotels, where every shift brings new opportunities to create unforgettable guest experiences. We're seeking passionate hospitality professionals for our full-time front desk positions in vibrant Miami. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Florida's tourism capital. If you thrive in fast-paced settings and excel at delivering exceptional service, apply today to start your career with us!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera, Fidelio) for daily operations
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Exceptional communication and conflict resolution skills
- Availability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems and Microsoft Office
- Ability to stand for extended periods and lift up to 30 pounds
- High school diploma or equivalent; college degree preferred
- Valid Florida driver's license (for valet operations)